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General terms & conditions

KWL-FilterOnline General Terms & Conditions

Last updated: 26 June 2025

  1. Identity of the business

These general terms and conditions apply to all ‘consumer’ agreements with:

WTW-filtersOnline B.V.
Trading under the name: KWL-FilterOnline
Business address: Platinastraat 34 6031 TW Nederweert
Chamber of Commerce: 69089698
VAT number: NL857727977B01
Email address: info@kwl-filteronline.de

  1. Applicability

These general terms and conditions apply to every offer made by KWL-FilterOnline to consumers and to every agreement concluded between KWL-FilterOnline and consumers, both for products and for services such as installation, maintenance, advice, and measurements.

  1. The offer

We do our best to describe the products and services we offer as completely and accurately as possible. We are bound by any obvious mistakes or errors in the offer. Product and service images are a true representation, but may vary slightly in colour, size, or design.

  1. The agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set. KWL-FilterOnline will confirm receipt of the order or assignment by email.

  1. Right of withdrawal

As a consumer, you have the right to terminate the agreement within 30 days without giving any reason. The withdrawal period commences on the day after you (or a third party designated by you) have received the product or the service has been agreed upon.

Exceptions to the right of withdrawal:

  • Services that have been fully executed with your prior express consent;
  • Products that are sealed and whose seal has been broken after delivery;
  • Items that cannot be returned after opening for hygiene reasons.
  1. Returns policy

Upon cancellation, you will receive a refund of all payments, including delivery costs (excluding additional costs if you opted for a more expensive delivery than our standard option), within 14 days of cancellation. We may wait to refund you until we have received the goods.

Return costs:

  • If you use our return label, we will not deduct any costs from the amount to be refunded.
  • Return shipments are at the risk of the consumer until we have received them in good order.
  1. Prices

All prices on the website are inclusive of VAT and expressed in Euro. We are not bound by any obvious programming and typing errors. Services are subject to the rates stated on the website or agreed upon in the quotation.

  1. Delivery and execution

We deliver products from stock and aim to deliver within 1–3 business days. If delivery is delayed, you will be notified in good time. As we are dependent on third-party deliveries, we will agree on a new delivery date in consultation with you.

A schedule will be agreed upon for services. If the customer is unable to attend at the agreed time, this must be reported at least 24 hours in advance. Otherwise, costs may be charged.

  1. Payment

Payment must be made using the payment methods offered. In case of advance payment, orders or contracts will only be processed after payment has been received. Advance payment may be requested for services.

  1. Warranty and compliance

We deliver products and services that comply with the agreement and reasonable requirements of reliability. Unused products are covered by a 12-month warranty, unless otherwise stated. Services are guaranteed to be performed properly, provided that the defect is not due to incorrect use or insufficient maintenance.

This warranty is void if:

  • The product or service has been used incorrectly or improperly;
  • Instructions or maintenance requirements have not been followed;
  • Third parties have made changes or repairs without permission.
  1. Liability

KWL-FilterOnline is not liable for indirect damage, consequential damage, or lost profits. Liability only applies in cases of gross negligence, in which case it is limited to the amount of the purchase or service.

  1. Complaints procedure

Complaints about the performance of the agreement must be submitted within 14 days of discovery, described clearly and in full, to our email address info@kwl-filteronline.de. You will receive a substantive response within 14 days.

  1. Privacy

We process personal data in accordance with the GDPR. See our privacy policy for more information.

  1. Intellectual property

All intellectual property rights to texts, images, logos, advice, reports, and other material on the websites or provided as a service are vested in KWL-FilterOnline or its licensors. Use is not permitted without prior written consent.

  1. Applicable law

All agreements and disputes are governed exclusively by Dutch law. Disputes shall be submitted to the competent court in the Netherlands.

Do you have any questions about these terms and conditions? Please contact us using the contact details on our website.

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KWL-FilterOnline 9,7 / 10 - 58 Reviews @ Kiyoh