Return? We don't make a problem of it!
Still not satisfied with your product, or ordered the wrong product, then returning is no problem.
Send an email with your order number to [email protected] and we will look for a suitable solution together with you. In almost all cases, KWL-FilterOnline be responsible for the return costs.
If it is not possible to order the correct filters, KWL-FilterOnline transfer the full amount to you within 5 days after receiving the return shipment.
KWL-FilterOnline uses a number of guidelines for a return shipment.
- You have 90 days after you have received your order to return the product / order
- The order can be returned if the filters are unused and undamaged, an opened package is no problem.
- KWL-FilterOnline takes care of the shipping label and pays the return costs. You bring the package to the DPD ParcelShop in your area.