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Returns

Return? We don't make a problem of it!

Still not satisfied with your product, or ordered the wrong product, then returning is no problem.

Send an email with your order number to [email protected] and we will look for a suitable solution together with you. In almost all cases, KWL-FilterOnline be responsible for the return costs.

If it is not possible to order the correct filters, KWL-FilterOnline transfer the full amount to you within 5 days after receiving the return shipment.

KWL-FilterOnline uses a number of guidelines for a return shipment.

  • You have 90 days after you have received your order to return the product / order

  • The order can be returned if the filters are unused and undamaged, an opened package is no problem.

  • KWL-FilterOnline takes care of the shipping label and pays the return costs. You bring the package to the DPD ParcelShop in your area.

Do you need help?

Call us +49 800 082 66 31

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KWL-FilterOnline 9,7 / 10 - 58 Reviews @ Kiyoh
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